Frequently Asked Questions - Annual Factory Sale
Frequently Asked Questions
Are all items discounted during the sale?
- Yes, discounts range from 35% to 75% on all products.
When will my online order arrive when I purchase during the Factory Sale?
All orders placed online during the Factory Sale will ship between 4-6 weeks. Once your order is ready to be shipped, you will be notified accordingly.
For any queries relating to your order, please contact hello@moscrib.com with order number on the subject of the email. Please allow 1-2 business days for a response.
Will there be stock available throughout the sale?
Stock is not guaranteed throughout the sale. We reserve a quantity of items, but they are available on a first-come, first-served basis due to bulk purchases.
Can I swap my online RSVP for in-person Shopping
If you have registered to shop online, you are welcome to change your RSVP to in-person shopping - Please reach out to us for assistance hello@moscrib.com
I have my RSVP - Can I bring a friend along or do they also need to RSVP?
Your RSVP is enough for you and your companions. You are welcome tom bring your friends and family
I have RSVP's for the sale but would like to change my dates?
You are welcome to change your dates - please forward us your initial confirmation to hello@moscrib.com and we will do our best to accommodate where there is still room.
Is re-entry allowed on another day if I've already used my RSVP?
Yes, you are welcome to return on less busy days like Thursday, Friday, and Sunday.
What is the return policy for items bought at the factory sale?
Items purchased at the factory sale are final: no returns or refunds.
What payment methods are accepted?
We operate a cashless environment; only card payments are accepted.
Are there food and drinks available at the venue?
Enjoy our selection of coffee, cookies, and both alcoholic and non-alcoholic beverages. "Sip & shop" or relax with a drink post-shopping. Limited seating is available outdoors.